cw88 Privacy Policy
cw88's complete and transparent policy on how your personal information is collected, used, and kept secure is presented here in detail.
Introduction & Applicability
cw88 places the highest importance on its users' privacy. This privacy policy is created for players in Bangladesh and applies to the cw88.mom website and all associated services.
By using our platform, you are considered to have accepted the terms set out in this policy. If you disagree with any part of this policy, please refrain from using our services.
cw88 reserves the right to change this policy at any time. For any significant changes, we will make every effort to notify you directly, and the updated date will be published on the website.
What Information We Collect
cw88 collects only the information necessary to provide our services. The types of information are described below:
Personal Identity Information
During account registration and identity verification, we may collect:
- Full name
- Date of birth (for age verification)
- National ID or passport number (where applicable)
- Current address
- Email address
- Mobile number
Financial Information
Information required for processing transactions:
- bKash, Nagad, Rocket account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Note: Sensitive payment information is always transmitted via SSL encryption.
Gaming Activity Information
Information related to your activity on the platform:
- Play history and betting records
- Preferred game categories
- Bonus usage details
- Session duration and activity
Technical Information
Information automatically collected while using the website:
- IP address
- Browser type and version
- Device type (mobile, desktop)
- Cookie and session data
- Page visit logs
Purpose of Using Information
cw88 uses collected information only for the following legitimate purposes:
Service Delivery & Operations
- Account registration, verification, and management
- Processing financial transactions — completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer
- Customer service and issue resolution
- Managing bonuses and promotional offers
- Ensuring VIP program benefits
Security & Compliance
- Preventing fraud, money laundering, and other illegal activities
- Age verification — preventing persons under 21 from accessing services
- Implementing responsible gaming policies
- Complying with applicable laws and regulations
Service Improvement
- Identifying and fixing platform issues
- Analysing and improving user experience
- Planning new games and features
- Monitoring server performance
Communication
- Sending important account-related notifications
- Transaction confirmation messages
- Notices of policy changes
- Relevant promotional information subject to your consent
Sharing Information with Third Parties
General Policy
cw88 never sells, rents, or provides your personal information to third parties for marketing purposes. Information is shared only in the specific circumstances below:
- Payment Processors: The minimum information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, or banks.
- Game Software Providers: Relevant information may be shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, or others for the purpose of operating games.
- Technology Service Providers: With trusted partners for hosting, cybersecurity, and analytics services.
- Legal Obligations: When required to comply with court orders, lawful requests from investigative authorities, or applicable laws.
Data Security Measures
cw88 uses industry-standard technology and practices to ensure the security of your information.
SSL Encryption
All data transfers are encrypted via SSL/TLS technology, which protects your information from interception.
Firewall
An advanced firewall system prevents unauthorised access and monitors suspicious activity.
Secure Storage
All personal information is stored on encrypted servers and backed up regularly.
Continuous Monitoring
Our security team monitors systems 24/7 and acts quickly on any unusual activity.
What Happens in Case of a Data Breach
If a data breach occurs and your information is at risk, cw88 will notify you as quickly as possible via email or platform notification. We will investigate the incident and take the necessary steps to prevent it from happening again.
Cookie Policy
What Are Cookies and Why We Use Them
Cookies are small data files stored in your browser. cw88 uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions, security verification, and managing basic platform functions — these cannot be disabled.
- Functional Cookies: Remembering your language preference and other settings.
- Analytics Cookies: Analysing page visits and user behaviour to improve services.
You can manage cookies through your browser settings. However, disabling certain cookies may limit some website functionality.
Data Retention Period
How Long Information Is Kept
cw88 retains your information only for as long as necessary. The retention period for specific types of information is noted below:
- Account Information: For as long as the account is active and for a set period after account closure to meet legal requirements.
- Transaction Records: For the period required under financial regulations.
- Gaming Logs: For the time required for responsible gaming assessment and potential dispute resolution.
- Technical Logs: Generally short-term — deleted after security analysis.
Once the set retention period ends or the information is no longer needed, it is securely deleted or anonymised.
Your Rights & Controls
cw88 believes you should have full control over your own information.
Right to Access
You may request to view the personal information held in your account at any time. After proper verification, we will provide you with a copy.
Right to Correction
If any of your information is incorrect or incomplete, you can request a correction through our support.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
Right to Object
In certain cases, you may object to the processing of your information, particularly regarding marketing communications.
Protection of Minors
21+ Age Policy
cw88's services are for persons aged 21 and above only. We do not intentionally collect any personal information from minors.
Age is verified during the registration process. If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please notify us at [email protected].
Third-Party Services & Limitations
Responsibility for External Services
cw88 uses software from various providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft to deliver gaming services. These providers have their own privacy policies, which may apply to your direct interactions with them.
We are not responsible for the data processing practices of payment providers such as bKash, Nagad, and Rocket. During transactions, these platforms operate according to their own policies.
Privacy Contact
Contact Us
For any questions or concerns about this privacy policy, or to exercise your rights regarding your information, you can contact us:
We always try to respond to all privacy-related requests as quickly as possible. For complex requests, action will be taken only after the necessary verification process is completed.
Policy Changes and Updates
How We Notify You of Changes
cw88 may update this privacy policy from time to time. For significant changes, we will:
- Publish the updated date on this page of the website
- Notify registered users via email or platform notifications
- Try to clearly identify the items that have changed
If you continue using the platform after a policy change, you will be considered to have agreed to the updated policy. We therefore recommend that you visit this page regularly.
Play safely at cw88
Your privacy and data security are our highest priority. Through SSL encryption and a fair play policy, cw88 provides a trustworthy gaming experience.
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